TERMS AND CONDITIONS

Order

Products can be ordered trough the e-hop www.parsi-glass.com. All the important information about the product can be found in its description. If you need to know more, you can contact me.

If you don´t like to order on the internet, you can do it by telephone. In that case, it´s important to know the number and color of a chosen product. You are always welcomed to my atelier where you can choose on your own.

Confirmed order is obligatory. By sending the order, you express consent with these terms and conditions.

Confirmation of your order will be sent by e-mail as soon as I receive it.

You will be informed about shipment by e-mail.

The order can be canceled 24 hours after sending it by e-mail or telephone. You need to know the number of the order and its content, and provide your name and address.

Payment

The prices stated in the e-shop are final and the VAT is included. You have to pay the transportation. If the order is bigger than 2000 crowns the transfer in Czech Republic is free.

Payment possibilities:

1)cash on delivery – Czech Post

2)bank account

3)cash in person

4)Trough GoPay

-Visa, Visa electron, MasterCard, Maestro and other credit cards... (We use modern card associations which make the payment secure) -electronic wallet -Super Cash -Other payment methods (e-shop)

Delivery

I send the package within 5 working days, through the Czech post to your address. With orders paid by transferring, I wait until the money has been received in my account.

If you want to order now and get the products later, note this in the order.

If you want the order to be delivered as a gift, I can send it to the address without the documents and forward the documents to your address. If you are interested in this offer, note this fact in the order.

A sales document is always included with the order. This document can be also used as warranty certificate.

The packet is always insured for its value.

When the order arrives, check the package and if there is any damage, deal with the carrier right away. If you see any damage with the packaging which indicates unauthorized intrusion, we recommend you do not accept the package. Accepting it, you confirm the order is alright. Later complaints will not be considered.

Personal collection is possible after previous arrangement at my atelier. Opening hours are by appointment.

Replacement and returning of the order

If it is necessary, it is possible to ask for a replacement of the order. Do it immediately, when you find out, the product does not suit you

It is also possible to return the order within 14 days without reason.

In both cases please contact me by e-mail or by telephone. Each problem has its own solution.

What is required:

1) Advance notification by e-mail or by phone.

2) The product must be in the original packaging and unharmed. It is necessary to post the sales document

3) The product must be sent as registered mail, insured for the actual value. Cost of the transfer of the replacement is paid by the buyer. Recommended articles would not be received.

4) If the returned order is alright, you will receive other products or your money right away. Payment for the transfer and packaging will not be returned.

In case the product was adjusted to the client, it is not possible to return it or exchange. These cases will be discussed individually.

5. Quality and wholesomeness

All the product are made in the highest possible quality.

Hand made jewels can have size variance.

Metal components do not contain nickel and are wholesome.

Jewelry should not come into direct contact with water. With rubber and leather components wetness can cause damage. With metal components the galvanization and attachment of stones can be damaged. Galvanization is also sensible to sweat and external influence. It is recommended to take off the jewelry before participating in sport, sauna etc.

Jewelry which is not worn should be kept in a container, so it will last.

Toys are appropriate for the age category marked on them. They are also made of wholesome materials approved to sale in the Czech Republic.

Warranty

Warranty of all the products is 24 months and it is only related to manufacturing or material defect.

Warranty does not cover damage cost by the transfer, normal wear and tear cost by usage, or damage cost by incorrect treatment.

Please notice that the color of a photograph can be slightly different then the product. These differences can not be used as a cause of reclamation

Reclamation

Reclamations will be handled to your satisfaction by an individual agreement in accordance with applicable law. In your own interest after finding the damage you should claim it as possible. Complaints procedure is consistent with relevant laws of civil and commercial code.

If you want to claim your order

1) Inform me immediately by e-mail or telephone

2) The product must be send as a registered mail, insured to the actual value. Cost of the transfer of the replacement is paid by the buyer. Recommended articles would not be received.

3) Include a letter containing grounds for complaint.

4) Include a copy of sales document

5) You will be informed about settling the claim within 30 days.

All your personal details are secure and will not be used by a third person. I only use them to send you the order and to communicate with you.